Research

How emerging technologies change business models, industries and society, studied over twenty years with companies, regulators and other researchers.

• Payments and FinTech
  Why payment platforms succeed or fail, from NFC to Singapore's cashless push and digital banks.
• Platforms and ecosystems
  How established companies build, govern and combine digital platforms.
• AI in business
  What changes when AI and AI agents enter real business processes.
• Technology and society
  Scams, cyber vigilantism, digital inclusion and technology-enabled escapism.

Current projects

• 2026
  Digital Disruption Matrix 2026

  Five technologies, ten sectors, a survey of 1,000 professionals. Launched in Singapore in September.
• 2026
  A theory of multi-platform firms

  How firms create and sustain advantage across several platforms. Presented at ICOIS 2026.
• 2026
  AI programmes for executives

  Courses on AI transformation for companies in Singapore.
• 2024
  Scambaiting and cyber vigilantism

  Why people fight scammers online, and what it means for platforms.

Research with the Monetary Authority of Singapore, Enterprise Singapore and the People's Association on e-payments in hawker centres and digital inclusion of senior citizens (2018 to 2020).